Frequently asked questions

I can not guarantee that I will be able to print the whole cover, because there are so many books and I wish I could own them all ❤️  But I can guarantee that I will do my absolute best to find this whole cover. When this is not possible, I will email you with a solution. Depending on the book this solution can be a whole scenario of things. 

But my goal is and always will be to make the mini book as accurate as possible!

I’m sad to hear this, but that’s no problem. If the order hasn’t been sent out, you can cancel your order through your account or by sending an email to books@minibookcraft.eu. You will receive the refund through the payment method of the order within 5 working days.

If your orders been handed to the delivery service you can either refuse the package at the door and let it be shipped back, or accept the package and ship it back on your own costs. Either way we will refund the order when we’ve received the items back. See the items under returns for more information.

No, we do not supply a free return policy. You need to return the package on your own costs. When the book(s) and/or bookcase returns to us in perfect/new condition you will receive a refund for the items and initial shipping costs. There will be no refund for the costs of returning the items to us.

Please sent an email to books@minibookcraft.eu so we know we can expect your return.

Returns can be sent to:

Mini BookCraft
ovv returns
Meerberg 11
6718 DC Ede
The Netherlands

As soon as we receive the package, we will inspect the items for any damages. When the items are accepted, we will transfer the money back through the payment method of the order. This will be done within 14 days of receiving the package.

We can only accept items that are returned in their original condition. In case of damages, we will evaluate the item’s worth and deduct any depreciation when we refund the items. You will always be informed of this before we start the refund process.

If you’d like the items back because they are not accepted and cannot be fully refunded, or because you decided you wanted them after all, you will have to pay for the new shipping. In case the refund process already has started, you will need to place a whole new order.

You are responsible for getting the return to us. In case the package is lost, you need to use your track & trace and/or order confirmation from the delivery service to locate the package yourself. Please keep your delivery service confirmation safe until we’ve sent you a confirmation that we’ve received your return.