Cancellation & Return policy
I’d like to cancel my order
I’m sad to hear this, but that’s no problem. If the order hasn’t been sent out, you can cancel your order through your account or by sending an email to firstname.lastname@example.org. You will receive the refund through the payment method of the order within 5 working days.
If your orders been handed to the delivery service you can either refuse the package at the door and let it be shipped back, or accept the package and ship it back on your own costs. Either way we will refund the order when we’ve received the items back. See below for the steps.
I’d like to return my items
I don’t know why you would want to, because they are awesome! But if you really are unhappy with your items, you can inform us that you would like to return them to us within 14 days of receiving the package. After informing us, you have another 14 days to return the items to us, as stated by the law.
Can I return the order for free?
No, we do not supply a free return policy. You need to return the package at your own cost. When the book(s) and/or bookcase returns to us in perfect/new condition, you will receive a refund for the items and initial shipping costs. These shipping costs will only be refunded when the whole order is returned. There will be no refund for the costs of returning the items to us.
Please sent an email to email@example.com, so we know we can expect your return.
Where can I send my return to?
Returns can be sent to:
6718 DC Ede
When will I receive my money back?
As soon as we receive the package, we will inspect the items for any damages. When the items are accepted, we will transfer the money back through the payment method of the order. This will be done within 14 days of receiving the package.
What if my items are not accepted?
We can only accept items that are returned in their original condition. In case of damages, we will evaluate the item’s worth and deduct any depreciation when we refund the items. You will always be informed of this before we start the refund process.
What if I want the items back after returning them?
If you’d like the items back because they are not accepted and cannot be fully refunded, or because you decided you wanted them after all, you will have to pay for the new shipping. In case the refund process already has started, you will need to place a whole new order.
My return package is lost
You are responsible for getting the return to us. In case the package is lost, you need to use your track & trace and/or order confirmation from the delivery service to locate the package yourself. Please keep your delivery service confirmation safe until we’ve sent you a confirmation that we’ve received your return.